QA Engineer - Manual & Automation

Are you looking

• To make meaningful changes at the fastest-growing tech company in Japan?
• For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact?
• To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
• For a place where things are not just fast - but they happen now?

We Are Zeals - “Designing conversations. Driving conversions.”

Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.

The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were limited to physical stores previously.

Just Getting Started…

With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion. Investors have taken note of our potential, leading us to recently secure nearly $40 million in funding, backed by Salesforce Ventures.

QA Engineer (Manual & Automation)

About Zeals

“Design Conversations. Drive Conversions.” **** 480 Japanese brands USD 33.8 million Series E

Position Overview

QA Engineer manual automated

What You’ll Do

• Test Strategy & PlanningDefine the overall QA strategy covering functional, end-to-end (E2E), regression, performance and security testing.Create risk-based test plans, detailed test cases and clear acceptance criteria.

• Define the overall QA strategy covering functional, end-to-end (E2E), regression, performance and security testing.

• Create risk-based test plans, detailed test cases and clear acceptance criteria.

• Manual TestingExecute exploratory, boundary-condition and cross-device / cross-browser compatibility tests.Validate chatbot conversation flows, payment modules and back-office dashboards for optimal user experience.

• Execute exploratory, boundary-condition and cross-device / cross-browser compatibility tests.

• Validate chatbot conversation flows, payment modules and back-office dashboards for optimal user experience.

• Test AutomationDevelop and maintain E2E and regression suites usingPlaywright, Cypress or Selenium.

• Develop and maintain E2E and regression suites usingPlaywright, Cypress or Selenium.

• Build API- and database-level automated tests and integrate them intoGitHub Actions / GitLab CIpipelines.

• Quality Metrics & Continuous ImprovementMonitor coverage, defect density, MTTR and other KPIs; propose data-driven improvements.Champion a shift-left testing culture by engaging early in each sprint’s risk assessment.

• Monitor coverage, defect density, MTTR and other KPIs; propose data-driven improvements.

• Champion a shift-left testing culture by engaging early in each sprint’s risk assessment.

• Defect Management & Cross-Team CollaborationTrack the full defect lifecycle inJira / Linear, ensuring priority and progress are transparent.Reproduce issues, provide detailed steps and logs, and work with engineers to shorten fix times.

• Track the full defect lifecycle inJira / Linear, ensuring priority and progress are transparent.

• Reproduce issues, provide detailed steps and logs, and work with engineers to shorten fix times.

Must Have Qualifications

• 3+ yearsof software QA or test-automation experience in Agile / Scrum environments.
• Proven manual-testing skills: plan creation, case design, defect reporting and acceptance testing.
• Hands-on expertise with at least one modernautomation framework(Playwright, Cypress, Selenium).
• Experience with RESTful API testing, basic SQL / NoSQL queries and cloud-deployment concepts (AWS / GCP).
• Familiarity with Git and CI/CD pipelines, including test and report integration.
• Strong technical communication in English; Japanese proficiency is a plus.

Nice to Have Qualifications

• Performance-testing experience (JMeter, k6) or security-testing expertise.
• Contract, event-driven or Kafka testing within microservices architectures.
• Python / TypeScript scripting skills to build or extend automation frameworks.
• Background in SaaS, chatbot or FinTech system testing.
• ISTQB / CSTPor other recognised testing certifications.
• Implementation of QA best practices in high-throughput, low-latency environments.

Don’t just take our word for it

Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleague!

Ready to roll up our sleeves

• Salary Range : competitive
• Performance review:twice a year
• Holidays:10 days of annual leave in the first year, weekends off, national holidays, summer and winter breaks, and 5 refreshment leave days per year
• Visa support:We sponsor visas for the right candidates
• Flexible working:Highly flexible, remote-first organization (in Japan), Interim work from overseas
• Housing allowance(within 1.5KM away from office)
• Club activity allowance
• Team building allowance and Lunch allowance
• Zeals Bar(bi-monthly free flow beer party)