ourselves accountable
Position Summary
Key Responsibilities
Production Support & Operations
- Serve as thetechnical ownerfor production support of automation and RPA solutions across critical business processes
- Leadincident triage, root cause analysis, and permanent remediationfor high‑severity automation failures
- Establish and enforcerunbooks, support models, escalation paths, and on‑call readinessfor automation platforms
- Proactively identify systemic issues and implementstability, resiliency, and performance improvements
Automation & Engineering Leadership
- Providehands‑on technical leadershipfor automation design, debugging, and optimization in production environments
- Review automation code and configurations to ensure adherence tostandards, security, and reliability best practices
- Partner with development teams to ensureproduction readinessof new automations before release
- Guide architectural decisions that reduce operational complexity and technical debt
Monitoring, Tooling & Reliability
- Design and maintainmonitoring, alerting, and health dashboardsfor automation platforms
- Drive adoption ofAIOps, SRE, and automation‑first support practiceswhere applicable
- Improve observability by defining meaningful metrics such as uptime, failure rates, recovery times, and business impact
Cross‑Team Collaboration & Communication
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Act as akey escalation pointfor automation‑related production issues
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Collaborate with infrastructure, application, and vendor teams to resolve platform‑level issues
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Communicate incidents, risks, and remediation plans clearly to technical and non‑technical stakeholders
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Mentor engineers and support analysts in automation support best practices
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Extensive experience insoftware development and production supportfor enterprise systems
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Strong expertise inautomation/RPA platforms, scripting, and debugging complex workflows
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Proven ability to leadincident response and root cause analysisin high‑availability environments
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Deep understanding ofSDLC, CI/CD, release management, and production readiness standards
Preferred Qualifications
- Experience supportingmission‑critical automation in regulated or high‑volume environments
- Familiarity withmonitoring tools, job schedulers, and orchestration platforms
- Experience implementingresiliency patterns, failover strategies, and automation governance
- Demonstrated leadership in drivingoperational maturity and continuous improvement
Impact of the Role
- Improves reliability and availability of automation supporting core business operations
- Reduces production incidents through proactive engineering and observability
- Ensures automation solutions scale safely and sustainably
- Elevates production support from reactive issue handling toengineering‑led reliability
Pay Range
The typical pay range for this role is:
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options,a401(k) plan(including matching company contributions), and anemployee stock purchase plan.
- No-cost programs for all colleaguesincluding wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleaguesincluding paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.