ourselvesĀ accountable
Position Summary:
As a Quality Assurance Senior Manager, your focus is on quality control reviews of Rebates and Reporting, providing strategic leadership and cross-functional alignment for the quality assurance (QA) program, driving operational excellence, continuous improvement, and regulatory compliance. This role will allow you to ensure QA frameworks, processes, and teams deliver on business goals, partnering with leaders across functions to mitigate risk and elevate performance.
You will accomplish this by:
- Leading the implementation and enhancement of QA frameworks, ensuring alignment with enterprise strategy and regulatory requirements.
- Building, mentoring, and developing the QA team, setting clear expectations and driving a culture of high performance, learning, and accountability.
- Overseeing quality outcomes, tracking key performance indicators, and communicating trends and risks to leadership.
- Fostering cross-functional partnerships with business, finance, compliance, and IT to integrate best practices and drive continuous improvement.
- Championing a proactive approach to compliance, identifying and mitigating emerging risks.
- Guiding and supporting Quality Assurance Manager in escalation protocols, issue resolution, process improvements, and implementation of preventive measures.
- Leading continuous improvement initiatives, leveraging automation, analytics, and digital tools to strengthen QA performance and reporting accuracy.
Leading the implementation and enhancement of QA frameworks, ensuring alignment with enterprise strategy and regulatory requirements.
Building, mentoring, and developing the QA team, setting clear expectations and driving a culture of high performance, learning, and accountability.
Overseeing quality outcomes, tracking key performance indicators, and communicating trends and risks to leadership.
Fostering cross-functional partnerships with business, finance, compliance, and IT to integrate best practices and drive continuous improvement.
Championing a proactive approach to compliance, identifying and mitigating emerging risks.
Guiding and supporting Quality Assurance Manager in escalation protocols, issue resolution, process improvements, and implementation of preventive measures.
Leading continuous improvement initiatives, leveraging automation, analytics, and digital tools to strengthen QA performance and reporting accuracy.
Required Qualifications:
- 7+ years of experience in QA, Audit, Compliance, or Rebate Operations
- 3+ years in a leadership role managing QA or audit functions
- Strong knowledge of QA frameworks, process improvement, and risk mitigation
- Demonstrated ability to lead change and build consensus across functions
- Excellent communication, organization, and analytical skills
- Ability to travel up to 10% (including plane)
7+ years of experience in QA, Audit, Compliance, or Rebate Operations
3+ years in a leadership role managing QA or audit functions
Strong knowledge of QA frameworks, process improvement, and risk mitigation
Demonstrated ability to lead change and build consensus across functions
Excellent communication, organization, and analytical skills
Ability to travel up to 10% (including plane)
Preferred Qualifications:
- Experience with rebate operations
- Experience with QA automation tools or advanced analytics
- Key Attributes:Sets direction and anticipates future challengesBuilds consensus and forges strong partnershipsDrives continuous improvement and leads through ambiguityBalances big-picture strategy with hands-on oversightInspires, coaches, and builds high-performing teamsCommunicates effectively with senior leaders
- Sets direction and anticipates future challenges
- Builds consensus and forges strong partnerships
- Drives continuous improvement and leads through ambiguity
- Balances big-picture strategy with hands-on oversight
- Inspires, coaches, and builds high-performing teams
- Communicates effectively with senior leaders
Experience with rebate operations
Experience with QA automation tools or advanced analytics
Key Attributes:
Sets direction and anticipates future challenges
Builds consensus and forges strong partnerships
Drives continuous improvement and leads through ambiguity
Balances big-picture strategy with hands-on oversight
Inspires, coaches, and builds high-performing teams
Communicates effectively with senior leaders
Education:
Bachelorās degree in Business, Healthcare, Quality, or related field; equivalent work experience may substitute
Pay Range
The typical pay range for this role is:
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
Additional details about available benefits are provided during the application process and on .
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.