Doctor, QA Specialist

This is a fully remote role.

About the Company

Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real live

Role Overview

We are seeking a Doctor QA Specialist to ensure the highest standard of patient care through consistent, accurate, and compliant doctor-patient communication.

This role is not a traditional Patient Success position. Instead, it focuses on quality assurance, compliance, and communication excellence across provider messaging.

The ideal candidate has a sharp eye for detail, strong written communication skills, and the ability to evaluate whether medical responses are clear, appropriate, and aligned with company standards.

Key Responsibilities

1. Doctor Messaging Quality Assurance

• Review doctor-patient messages across platforms to ensure:

• Patient questions are clearly and fully answered

• Responses are medically appropriate and aligned with internal protocols

• Messaging is human, empathetic, and not overly reliant on canned responses

• Identify inconsistencies in tone, clarity, or care quality

2. Compliance & Standardization

• Ensure all communication aligns with:

• Clinical guidelines

• Company policies

• Regulatory requirements

• Flag any compliance risks or deviations

3. Feedback & Continuous Improvement

• Provide structured feedback to providers and internal teams

• Identify recurring issues or patterns in communication

• Recommend improvements to templates, workflows, and messaging standard

4. Cross-Team Collaboration

• Work closely with:

• Our CMO

• Clinical leadership

• Patient Care Teams

Qualifications

Required

• Exceptional written English with the ability to assess whether communication is clear, complete, and human (not robotic)

• Strong attention to detail with the ability to spot inconsistencies and gaps in messaging

• Experience working in high-volume, repetitive communication environments (e.g., Executive Assistant, Customer Service, QA)

• Comfortable reviewing large volumes of written interactions with consistency and accuracy

• Proficiency in Slack for day-to-day communication and collaboration

Preferred

• Experience in healthcare, telehealth, or clinical operations

• Familiarity with QA, compliance, or audit processes

• Experience reviewing or auditing customer or patient communications

• Understanding of tone and voice in patient care settings

• Familiarity with tools such as Airtable or ClickUp is an asset

Success Metrics

• Consistency and quality of doctor messaging across platforms

• Reduction in unclear or incomplete patient responses

• Identification and resolution of compliance risks

• Improvement in patient experience through clearer communication

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Flexible working hours

• Work wherever you choose.

• Fun and casual work environment.

• We are a diverse, global team!