Experience: 5 Skills: ServiceNow, CMDB, ITOM, ServiceNow ATF, QA - Selenium Role Overview: The QA Engineers will design, develop, and execute comprehensive testing strategies for the AI Inventory CMDB project, ensuring high-quality deliverables across ServiceNow modules, data pipelines, integrations, and reporting components. These roles require strong automation expertise and experience with ServiceNow testing methodologies.
Key Responsibilities
• Design and develop automated test frameworks using ServiceNow ATF (Automated Test Framework) for regression and smoke testing. • Create comprehensive test plans, test cases, and test scenarios for ServiceNow CMDB, workflows, and custom applications. • Execute functional, regression, integration, and end-to-end testing across ITSM, ITOM, and CMDB modules. • Perform API testing for ServiceNow REST/SOAP integrations using Postman, REST Assured, or similar tools. • Test data pipeline functionality, data quality rules, and ETL/ELT workflows for accuracy and completeness. • Validate CMDB configuration items, relationships, discovery processes, and service mapping accuracy. • Test catalog items, Flow Designer flows, business rules, client scripts, UI policies, and approval workflows. • Conduct UI testing for ServiceNow forms, lists, dashboards, and custom portal pages. • Validate SLA configurations, notifications, ACL behavior, and multi-step workflow functionality. • Log defects in JIRA or similar tools with detailed reproduction steps, severity levels, and supporting documentation. • Collaborate with developers, architects, and business analysts in Agile sprints for early defect identification.
Required Skills and Qualifications
• Bachelor's degree in Computer Science, Information Technology, or related field. • 3-5 years of experience in software testing with strong focus on test automation. • Hands-on experience with ServiceNow testing including ATF, module validation, and workflow testing. • Proficiency in automation tools such as Selenium, TestNG, or Playwright for UI testing. • Experience with API testing tools including Postman, REST Assured, or SoapUI. • Strong understanding of QA methodologies, test types (functional, regression, smoke, integration), and best practices. • Knowledge of ServiceNow modules including Incident, Change, Problem, CMDB, and Catalog. • Experience with defect tracking tools such as JIRA, TestRail, or Azure DevOps. • Familiarity with CI/CD tools and integration of automated tests into deployment pipelines. • Understanding of Agile/Scrum methodologies and participation in sprint ceremonies. • Strong analytical and problem-solving skills with attention to detail. • Excellent verbal and written communication skills for defect documentation and stakeholder updates [5].
Preferred/Nice-to-Have Skills
• ServiceNow certification or specialized training in ServiceNow testing. • Experience with performance testing tools like JMeter or LoadRunner. • Knowledge of SQL for database validation and data-driven testing. • Familiarity with Python or JavaScript for test script development. • Experience testing data pipelines and ETL processes in Databricks or similar platforms. • Understanding of security testing and accessibility testing standards. • ISTQB certification or equivalent QA certification. • Experience with test data management and synthetic data generation tools.