Role ****
As a QA Analyst on the Thrive In-Session team, you won’t just validate what’s built, you’ll help define what “good” looks like. You will work closely within a cross-functional team and collaborate across departments to ensure we deliver a seamless, safe, and effective AI care experience.
In this role, you will help drive a shift-left quality mindset, contributing to prevention over detection, improving processes, and ensuring we generate the right evidence to support our product as Software as a Medical Device.
The Thrive In-Session team owns the end-to-end therapy session. This experience blends AI, clinical logic, and user interaction in a way that requires both analytical thinking and creativity. Ensuring quality here means understanding not just whether something works, but whether it works well for real people in real recovery journeys.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
- Explorer (Level 1) — Uses AI daily to boost personal productivity
- Builder (Level 2) — Creates workflows and tools that elevate the whole team
- Integrator (Level 3) — Embeds AI into products and processes at scale
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you’ll be doing
- Work closely within a cross-functional team (Mobile, Backend, AI, Algorithms, Design, Data, Product) and collaborate across teams when needed
- Get involved early — contribute to design and development discussions to help prevent issues before they reach testing
- Design, execute, and maintain test plans and test cases
- Build and maintain QA processes and procedures that the whole team can benefit from
- Identify, document, and track defects through to resolution
- Maintain thorough testing documentation
- Invest in test automation over time
Work closely within a cross-functional team (Mobile, Backend, AI, Algorithms, Design, Data, Product) and collaborate across teams when needed
Get involved early — contribute to design and development discussions to help prevent issues before they reach testing
Design, execute, and maintain test plans and test cases
Build and maintain QA processes and procedures that the whole team can benefit from
Identify, document, and track defects through to resolution
Maintain thorough testing documentation
Invest in test automation over time
What you need to have
- 2–3 years of experience as a QA Analyst
- Experience testing mobile apps
- Experience with test automation
- Experience in test case design, creation, execution, and reporting
- Familiarity with tools like Postman, Jira, Git, Xray, Android Studio
- Good analytical, communication, and teamwork skills
- A critical mindset and attention to detail
- Autonomy and initiative
- Strong written and verbal communication skills in English
2–3 years of experience as a QA Analyst
Experience testing mobile apps
Experience with test automation
Experience in test case design, creation, execution, and reporting
Familiarity with tools like Postman, Jira, Git, Xray, Android Studio
Good analytical, communication, and teamwork skills
A critical mindset and attention to detail
Autonomy and initiative
Strong written and verbal communication skills in English