Quality Assurance Analyst, Access Management

About Sutherland

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

Our Quality Analyst get to:

• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Keep management updated: Relay important information in the form of timely and accurate reports
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
• Produce quality audits, coach team members and participate in internal and external calibrations

Qualifications

Our most successful candidates will:

• Bachelor’s degree
• Experience with process documentation
• Experience as quality analyst
• Be able to work in MS Office
• Have advanced-level knowledge of Excel
• Be able to work in a fast-paced environment
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Additional Information

• Additional health and life insurance coverage
• Generous annual leave
• Food vouchers and various discounts
• Transportation / Utilities allowance
• Competitive salary and clear career progression
• World-class on-the-job training
• Fully remote opportunity - Bulgaria based

All your information will be kept confidential according to EEO guidelines.