About Solace
Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisionsâand get better outcomes.
We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.
Solace isn't a place to coast. We're here to redefine healthcareâand that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. Weâre intense, and we like it that way.
Read more in our Bloomberg funding announcement here .
About the Role
Weâre looking for a QA Specialist to support the quality, consistency, and reliability of our operational workflows. Youâll play a central role in ensuring that our processes, communications, and outputs meet Solaceâs standards for accuracy, clarity, and excellence.
Reporting to the QA Manager, youâll conduct quality reviews, identify opportunities for improvement, and help strengthen how our teams deliver highâquality work at scale.
This is a non-exempt position.
What Youâll Do
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Conduct regular quality audits across calls, messages, documentation, and other operational workflows
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Evaluate adherence to Solace protocols, accuracy standards, and best practices
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Provide clear, actionable feedback to support quality improvement across the team
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Identify patterns, gaps, or emerging issues and share insights with the QA Manager
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Verify that each QA review follows the appropriate SOP and confirm all required steps and instructions were completed accurately
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Uphold Solaceâs brand voice, values, and commitment to exceptional service
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Support initiatives that strengthen performance, engagement, and clarity of expectations across teams
What You Bring to the Table
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Experience in quality assurance, clinical operations, patient advocacy, or a related field
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Familiarity with QA frameworks, performance evaluation, or coaching methodologies
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Exceptional attention to detail and high standards for accuracy and consistency
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Comfort working crossâfunctionally in a fastâmoving, highâgrowth environment
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A proactive mindset and the ability to operate with autonomy and judgment
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A deep belief in what healthcare can and should beâand a desire to help build it
Applicants must be based in the United States.
Up for the Challenge?
We look forward to meeting you.
Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.