Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.
Duties and Responsibilities:
- Flow Validation: Design and execute test cases for complex user intents, ensuring actions like account closures are processed accurately.
- Quality Assurance: Evaluate AI responses for linguistic accuracy, "human-like" tone, and conversational naturalness across multiple languages.
- Edge-Case Testing: Simulate "what-if" scenarios, such as handling switched-off devices, voicemail transitions, and network interruptions.
- Multi-Platform Integration: Test and optimize the user experience across Telegram , WhatsApp , and other third-party messaging integrations.
- Technical Troubleshooting: Monitor error logs to identify, document, and resolve friction points or system failures.
- Issue Identification: Proactively pinpoint bottlenecks in the conversational flow to improve overall AI logic and performance.
Role Requirements:
- 5+ years of related work experience as a Manual QA Engineer.
- Solid knowledge of testing processes, methodologies, and standards.
- Proficiency with Postman, n8n (or other similar open source tools).
- Experience in defining the scope of testing, developing a testing approach.
- Knowledge of JIRA and/or similar bug-tracking tools.
- Experience in test documentation creation and maintenance experience in defining the scope of testing, test plan, writing test cases.
- Strong verbal/written communication & an excellent attention to detail.
- Attentive to detail, analytical skills, and a scientific approach to problem-solving.
- Experience in Telecommunications & AI would be an advantage.
- Very good command of English.
Our Excellent Benefits :
- Monthly, quarterly, and annual bonuses
- Food vouchers (102 EUR)
- Appreciation gifts (birthday, wedding, newborn, etc.)
- Up to 25 vacation days
- 6 undocumented sick leaves
- Medical insurance and dental coverage
- Sport card 70% coverage (Multisport and/or CoolFit)
- Office massages
- Breakfast, lunch & snacks in the office
- Education budget
- Monthly team events
- Great office location
Important information :
- This is an office-based position in Sofia, Bulgaria.
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