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Prin, QA Engineer
At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
We areseekinga detail-oriented and experienced Quality Assurance (QA) Engineer to join our team. You willbe responsible forensuring the performance, accuracy, and reliability of our AI conversational systems, including natural language processing (NLP), speech-to-text (STT), text-to-speech (TTS), and AI dialogue management. The ideal candidate should have strong analytical skills, a deep understanding of AI testing methodologies, and experience working with AI-driven conversational interfaces.
- Develop, and execute comprehensive test plans and test cases for AI conversational systems, ensuring all functional and non-functional requirements are met.
Develop, and execute comprehensive test plans and test cases for AI conversational systems, ensuring all functional and non-functional requirements are met.
- Conduct end-to-end testing of speech recognition (STT), natural language understanding (NLU), and response generation (NLG) within the AI platform.
Conduct end-to-end testing of speech recognition (STT), natural language understanding (NLU), and response generation (NLG) within the AI platform.
- Perform manual and automated testing of conversational flows, including edge cases, error handling, and multi-turn dialogues.
Perform manual and automated testing of conversational flows, including edge cases, error handling, and multi-turn dialogues.
- Validate the systemâs ability to understand and process various user intents, entities, and languages.
Validate the systemâs ability to understand and process various user intents, entities, and languages.
- Test integrations between different components of the AI system, including third-party APIs, speech interfaces, and backend data systems.
Test integrations between different components of the AI system, including third-party APIs, speech interfaces, and backend data systems.
- Ensure the quality and accuracy of voice output (TTS) and conduct thorough testing of speech quality across different platforms and devices.
Ensure the quality and accuracy of voice output (TTS) and conduct thorough testing of speech quality across different platforms and devices.
- Identifyand document bugs, performance issues, and user experience problems, and work closely with developers and AI engineers to resolve them.
Identifyand document bugs, performance issues, and user experience problems, and work closely with developers and AI engineers to resolve them.
- Monitor system performance andbehaviorunder different conditions, including large-scale interactions and stress testing.
Monitor system performance andbehaviorunder different conditions, including large-scale interactions and stress testing.
- Conduct regression testing after each update to ensurepreviousfeaturesremainfunctional and efficient.
Conduct regression testing after each update to ensurepreviousfeaturesremainfunctional and efficient.
- Collaborate with cross-functional teams (AI/ML engineers, product managers, and UI/UX designers) to define quality benchmarks andmaintaincontinuous improvement in testing processes.
Collaborate with cross-functional teams (AI/ML engineers, product managers, and UI/UX designers) to define quality benchmarks andmaintaincontinuous improvement in testing processes.
- Bachelorâs degree in Computer Science, Engineering, or a related field.
Bachelorâs degree in Computer Science, Engineering, or a related field.
- Proven experience as a QA Engineer, preferably with exposure to AI/ML-based systems or conversational AI platforms.
Proven experience as a QA Engineer, preferably with exposure to AI/ML-based systems or conversational AI platforms.
- Familiarity with natural language processing (NLP), machine learning models, and speech technologies such as STT, TTS, and dialogue systems.
Familiarity with natural language processing (NLP), machine learning models, and speech technologies such as STT, TTS, and dialogue systems.
- Proficient in test automation tools and frameworks for both functional and non-functional testing (e.g., Selenium, JUnit, etc.).
Proficient in test automation tools and frameworks for both functional and non-functional testing (e.g., Selenium, JUnit, etc.).
- Strong understanding of API testing and experience using API testing tools like Postman.
Strong understanding of API testing and experience using API testing tools like Postman.
- Excellent problem-solving skills with a focus on quality and attention to detail.
Excellent problem-solving skills with a focus on quality and attention to detail.
- Experience in agile software development methodologies.
Experience in agile software development methodologies.
- Strong communicationskills and the ability to work collaboratively in a team-oriented environment.
Strong communicationskills and the ability to work collaboratively in a team-oriented environment.
- Experience working with conversational AI platforms
Experience working with conversational AI platforms
- Familiarity with testing frameworks for AI models
Familiarity with testing frameworks for AI models
- Knowledge of multilingual and multi-accent conversational testing.
Knowledge of multilingual and multi-accent conversational testing.
- Understanding of user experience (UX) testing for voice interfaces.
Understanding of user experience (UX) testing for voice interfaces.
- Experience in performance and load testing for AI systems.
Experience in performance and load testing for AI systems.
Our Values
We are passionately committed to leadership, learning, and success. We embrace every opportunity to serve our customers and each other as: one team, open and respectful, curious, and agile.
MORE ABOUT SKILLSOFT:
unleash their edge
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com .
Thank you for taking the time to learn more about us.If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
Prin, QA Engineer Application
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About Skillsoft
Skillsoft (NYSE: SKIL) delivers transformative learning experiences that propel organizations and people to grow together. The Company partners with enterprise organizations and serves a global community of learners to prepare todayâs employees for tomorrowâs economy. With Skillsoft, customers gain access to blended, multimodal learning experiences that do more than build skills, they grow a more capable, adaptive, and engaged workforce. Through a portfolio of best-in-class content, a platform that is personalized and connected to customer needs, world-class tech and a broad ecosystem of partners, Skillsoft drives continuous growth and performance for employees and their organizations by overcoming critical skill gaps and unlocking human potential. Learn more at www.skillsoft.com
Equal Opportunity Employer
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The âKnow Your Rightsâ Poster is available here: Know Your Rights: Workplace Discrimination is Illegal | U.S. Equal Employment Opportunity Commission
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Skillsoft is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail talentacquisition@skillsoft.com or call 603-821-3366 and let us know the nature of your request and your contact information.
Notice to Employment Agencies
Skillsoft does not accept unsolicited resumes from employment agencies.
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