At Replicant, we believe AI should work for people, starting with customer service. Thatâs why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.
Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.
Weâre leading the shift from legacy systems to AI-first service, powered by large language models (LLMs)and designed for enterprise scale, security, and empathy. If youâre excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, youâll love it here.
Weâre looking for a Quality Engineer with strong automation and communication skills to efficiently test and build quality checks for our customer-facing AI Agents. You will have the opportunity to improve our processes where necessary, implement clean communication between various internal and external systems, explore Conversational UIs, and help level up our growing team.
What Youâll Do
- Solving interesting challenges as not all of the problems we encounter have frameworks or well-defined solutions
- Ownership; we know that we donât know everything and want your help to be part of the solutions
- Work collaboratively with developers, product managers, and customers to ensure our products are the best they can be
- Understand conversational designs and create acceptance criteria for developers
- Work as an integrated member of a fully remote, cross-functional agile team
- Identify, document, track and help ensure resolution of issues by working closely with the development team through multiple phases of product life cycle
- Triage & track customer defects through RocketLane
- Participate in regular team meetings and offer support where needed while driving initiatives to increase quality within the organization
- Track time and effort on ongoing tasks and provide regular updates
- May include creating automated tests for some of the services
- Partake in testing outside of the team developing AI Agents when required
Solving interesting challenges as not all of the problems we encounter have frameworks or well-defined solutions
Ownership; we know that we donât know everything and want your help to be part of the solutions
Work collaboratively with developers, product managers, and customers to ensure our products are the best they can be
Understand conversational designs and create acceptance criteria for developers
Work as an integrated member of a fully remote, cross-functional agile team
Identify, document, track and help ensure resolution of issues by working closely with the development team through multiple phases of product life cycle
Triage & track customer defects through RocketLane
Participate in regular team meetings and offer support where needed while driving initiatives to increase quality within the organization
Track time and effort on ongoing tasks and provide regular updates
May include creating automated tests for some of the services
Partake in testing outside of the team developing AI Agents when required
What Youâll Bring
- Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible
- A strong sense of ownership and customer empathy â we work very closely with our internal teams and external customers. Maintaining positive working relationships with them is paramount to the success of our business
- Open minded and independent thinker who likes to own and solve challenging and complex problems
- Willingness to learn new skills, technologies, and frameworks as needed
- You are interested in exploring the nuance and aesthetic of conversationsLI-Remote
Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible
A strong sense of ownership and customer empathy â we work very closely with our internal teams and external customers. Maintaining positive working relationships with them is paramount to the success of our business
Open minded and independent thinker who likes to own and solve challenging and complex problems
Willingness to learn new skills, technologies, and frameworks as needed
You are interested in exploring the nuance and aesthetic of conversations
LI-Remote
For all full-time employees, we offer:
In-person connection that counts
Tech & learning stipend
đ Remote by design
Health & wellness
Compensation that matches your impact
đ Equity with upside
Our Values
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners:
Bread Makers:
Självdistans (Self-Distance):
Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at talent@replicant.ai and weâll work to meet your needs.