PCG International, Inc. Illinois
QA Lead / Test Manager Integrated Eligibility Systems (IES) state and federal eligibility policies
eligibility system implementations or modernization initiatives
Key Responsibilities
- Lead end-to-endQA and testing activitiesfor eligibility, enrollment, renewals, and case management modules.
- Develop and maintaintest strategies, test plans, and test schedulesaligned to project timelines and release cycles.
- Manage functional, integration, regression, and user acceptance testing (UAT) for eligibility systems.
- Validate system behavior againstMedicaid, SNAP, TANF, Childcare, and other HHS program rules.
- Coordinate testing activities across cross-functional teams, including business analysts, policy SMEs, developers, and vendors.
- Review and approve test scenarios, test cases, and expected outcomes for eligibility workflows.
- Track and manage defects, working with technical teams to ensure timely resolution and retesting.
- Provide regularQA status reporting, risk assessments, and readiness updates to project leadership.
- Support go-live readiness, cutover planning, and post-implementation stabilization (“hypercare”).
Required Qualifications
- 5–10 years of experience inQA, Test Management, or Quality Assurance leadershiproles.
- Hands-on experience testingeligibility and enrollment systems, preferably within anIntegrated Eligibility System (IES)environment.
- Strong understanding ofeligibility workflows, determinations, renewals, verifications, and notices.
- Experience supportingpublic-sector or healthcare systems, particularly Medicaid or HHS programs.
- Proven ability to lead QA teams and coordinate testing across multiple workstreams.
- Experience with defect tracking and test management tools (e.g., Jira, ALM, Azure DevOps).
- Strong analytical, documentation, and communication skills.
Why This Role Matters
QA Leads and Test Managers play a critical role in ensuring eligibility systems function accurately and reliably—directly impacting benefit determinations for millions of individuals. This role helps safeguard program integrity, compliance, and user trust by ensuring eligibility logic and system behavior align with policy intent and operational needs.
Preferred Qualifications
- Experience testing systems built on platforms such asIBM Cúram, Oracle OPA, Pega, or similar eligibility solutions.
- Familiarity with Agile and hybrid delivery methodologies.
- Experience working with consulting firms or system integrators (e.g., Deloitte, Accenture, IBM).
- Knowledge of integrations with federal or state data sources (SSA, CMS, IRS, FNS).
- Prior involvement ineligibility system modernization or system replacement initiatives.