Key Responsibilities
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Develop, implement, and maintain the organisation's QMS following the requirements of ISO 9001 & DNV-ST-0029.
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Support the Compliance Manager, assisting with regular internal and external audits to ensure compliance with quality standards.
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Develop and maintain quality policies, procedures, and documentation.
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Lead quality improvement initiatives and projects to enhance product and service quality.
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Support with the monitoring and reporting key performance indicators (KPIs) related to quality.
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Ensure compliance with legal, regulatory, and contractual quality requirements.
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Facilitate and provide training and support to employees on quality-related topics.
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Facilitate both internal and external audits to ensure compliance with all applicable standards.
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A robust and compliant QMS that effectively manages quality risks.
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Successful internal and external audit reports.
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Continuous Improvement processes that are evidenced in the Continual Improvement of all applicable standards.
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Increased employee awareness and adherence to Quality Management policies.
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Compliance with all applicable standards.
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Monitor and analyse feedback from internal and external stakeholders to ensure the organisation are identifying appropriate areas that may require improvement.
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Implement corrective and preventative actions based on feedback.
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Foster a customer-focused culture within the organization.
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Improved customer satisfaction and loyalty.
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Reduced the number of customer complaints.
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Timely resolution of quality-related issues.
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Identify opportunities for improvement in quality management practices and implement corrective actions.
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Stay updated on the latest quality management trends, best practices, and technologies.
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Ongoing enhancements to the organization's Quality Management System (QMS).
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Adoption of best practices and emerging technologies in Quality Management.
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Maintain sanctions screening procedures for customers.
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Ensure internal escalation processes are both implemented and effective.
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Effective sanctions screening processes.
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Ensure organisation remains compliant with all relevant sanctions lists.
Skills, Knowledge & Expertise
- Proven experience with ISO 9001 and DNV-ST-0029 standards - Maritime Training Provider (Desirable)
- Proven experience in managing QMS and ensuring compliance with ISO9001 standards
- Knowledge of ISO27001 or Cyber or IT Security Certification (Highly Advantageous)
- Strong knowledge of quality management principles, external audit practices, processes and methodologies.
- Experience of Cloud Operations (Desirable)
- Familiarity with sanctions screening and compliance protocols
- Ability to develop and maintain quality policies and procedures
- Strong analytical and problem-solving skills (e.g., root cause analysis, CAPA)
- Excellent communication and training skills
- High attention to detail and organisational skills
- Ability to work independently and support leadership in their absence
- Proficient in using quality-related software/tools and data analysis