Junior QA Engineer(Genesys+Cyara) @ Miratech

Junior QA Engineer with Genesys and Cyara experience.

Responsibilities:

Provide development, maintenance, and execution of manual/automation/performance scripts for Contact Center applications.
Analyze the functional and non-functional requirements of the contact center application solutions in Agile methodology.
Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting.
Perform manual/automated testing and log detailed defects in Rally.
Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End-to-End Testing efforts.

2-3 years of practical experience in Quality Engineering (QE) within the CCS Domain, encompassing areas like Genesys call routing and the development of custom CTI softphone applications.
Proficiency in digital communication platforms including Chat, Chatbot, Email, and SMS.
Familiarity with tools for log verification, such as Splunk, as well as a working knowledge of other Genesys tools like GA/GAX and Pulse.
Proven track record of utilizing Rally or Agile Central for facilitating Agile project deliveries.
Expertise in automation tools and technologies such as Cyara, Jenkins, Rest API, GitHub, and Postman.
Adeptness in performance testing using tools like JMeter, Jenkins, GitHub, Dynatrace, Splunk, and Grafana.

Nice to have:

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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