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Planning and directing the work of Department employees using independent judgment within Company parameters.
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Directly oversee the employees, processes and activities within the Quality Assurance Department.
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Planning and directing the work of Department employees using independent judgment within Company parameters.
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Coordination of hiring and training for all employees within perspective department.
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Advising on policy and procedure enhancements to enhance business development throughout the Company.
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Recommending and implementing processes and/or strategies for quality assurance based on business forecasting and support needs.
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Exercising independent judgment, discretion and decision making related to department escalations and responsibilities.
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Managing updates or changes to existing policies and procedures related to the Quality Assurance Department.
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Overseeing and directing the internal ticket management system, monthly assignments, projects, etc. as well as establishing SLAs for department employees.
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Other duties as assigned.
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High School Diploma or equivalent.
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Extensive TSYS/PPM/CBOS knowledge
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5-10 years of merchant processing experienceworking with software user interfaces within the merchant processing field.
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2-5 years in a leadership role preferably specific to merchant services.
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Bachelor’s Degree in relevant field preferred.
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Proficiency with MS Office Suite including Microsoft Excel.
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Understanding various matrix verticals and associated risks.
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Effective written and verbal communication skills with ability to liaise with team members and leadership of various levels.
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Demonstrate leadership qualities with the ability to effectively guide and motivate team members to achieve project objectives.
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Ability to manage and resolve conflict effectively.
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Competitive Salary, Bonuses and Incentives.
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Comprehensive employer sponsored health, vision, and dental insurance programs.
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Paid time off, Paid Sick and Paid Holidays.
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401K plan with up to a 3% matching contribution.
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Commitment to Career Development and Advancement.
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Employee Recognition Programs
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Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Maverick Payments is an Equal Opportunity Employer.
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