Imprint is HIRING A
Quality Assurance Associate
📍
United States
🌐 Fully Remote
⏰ Full Time
USD💵 $27 / Hour
About the position
We are seeking a detail oriented Quality Assurance Associate to join our team. The ideal candidate will focus on ensuring customer satisfaction and compliance control by monitoring and evaluating the quality of customer interactions in our call center. Your role ensures that Customer Solutions Specialists (CSS) adhere to company standards, policies and procedures. You will play a key role in enhancing the overall customer experience by identifying trends in quality data and providing feedback for improvement strategies.
Tech Stack:
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