About Neon One
At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day.
Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you.
About the Role
Quality Assurance Analysts
Key Responsibilities
- Perform continuous acceptance testing for feature upgrades and bug fixes, verifying correct application functionality and proper implementation of changes
- Design comprehensive test plans and test cases for all new features, focusing on coverage and identifying edge cases
- Execute manual and exploratory testing across all supported platforms to ensure high-quality and consistent user experience
- Document and report all identified defects and verify all reported bugs, working with the Product Owner and team to prioritize them in the backlog
- Collaborate with Software Engineers to address issues discovered during testing
- Drive adoption of ongoing quality improvements to reduce defects and streamline code delivery, enforcing established quality standards for products and partnerships
- Act as a liaison between Support (via Jira and Slack) and the team to ensure reported issues are accurately submitted and clearly understood
- Work as part of a shared QA team across all Agile projects - collaborating with Product Owners, Engineers, Designers, Scrum Masters, and other Product Development members in meetings/Scrum Events as necessary
- Maintain and update test databases and staging environments, adding/removing users to/from testing environments as needed
- Support the writing of Release Notes and additional documentation to coincide with each release
- Update all relevant documentation pertaining to manual testing procedures, templates, and internal support guides
- Collaborate with fellow QA Analysts and the broader QA team to implement, maintain and apply consistent quality assurance processes and standards
Perform continuous acceptance testing for feature upgrades and bug fixes, verifying correct application functionality and proper implementation of changes
Design comprehensive test plans and test cases for all new features, focusing on coverage and identifying edge cases
Execute manual and exploratory testing across all supported platforms to ensure high-quality and consistent user experience
Document and report all identified defects and verify all reported bugs, working with the Product Owner and team to prioritize them in the backlog
Collaborate with Software Engineers to address issues discovered during testing
Drive adoption of ongoing quality improvements to reduce defects and streamline code delivery, enforcing established quality standards for products and partnerships
Act as a liaison between Support (via Jira and Slack) and the team to ensure reported issues are accurately submitted and clearly understood
Work as part of a shared QA team across all Agile projects - collaborating with Product Owners, Engineers, Designers, Scrum Masters, and other Product Development members in meetings/Scrum Events as necessary
Maintain and update test databases and staging environments, adding/removing users to/from testing environments as needed
Support the writing of Release Notes and additional documentation to coincide with each release
Update all relevant documentation pertaining to manual testing procedures, templates, and internal support guides
Collaborate with fellow QA Analysts and the broader QA team to implement, maintain and apply consistent quality assurance processes and standards
Nice to Haves
- Experience with QA software testing experience focused on manual testing
- Bachelor's Degree
- Experience testing a B2B application
- Proven team player who enjoys working with internal cross-functional departments
- Familiarity with Jira, Confluence and Zendesk preferred
- Previous experience with Test Management systems (i.e. QMetry)
Experience with QA software testing experience focused on manual testing
Bachelor's Degree
Experience testing a B2B application
Proven team player who enjoys working with internal cross-functional departments
Familiarity with Jira, Confluence and Zendesk preferred
Previous experience with Test Management systems (i.e. QMetry)
Why Join Neon One?
At Neon One, our values are how we show up every day. We make good happen by putting empathy and passion at the center of our work, using technology to uplift mission-driven organizations. We stand for our customers, act with care and intention in every decision, own the solution, and grow together. We innovate fearlessly, always exploring new ways to support our community and each other.
How We Hire
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.
Neon One
This opportunity is offered through HighlightTA, the on-demand talent team supporting Neon One’s growth.
HighlightTA on LinkedIn