QA Specialist

EDCi is seeking a highly skilled and detail-oriented QA Specialist to join our Customer Experience team. As a QA Specialist, you will play a crucial role in ensuring the quality of our implementations and integrations. The role involves creating and implementing QA processes, ensuring the highest level of quality in our contact center solutions, and contributing to the efficiency and effectiveness of our integrations. This is an opportunity to help build and shape a QA team, drive process improvements, develop and execute test cases and contribute to the efficiency and effectiveness of our implementations.