This is a remote position.
Quality Assurance Team Lead
Start Date: 28th September 2026 - 6 Month Contract
Rate: Competitive Inside IR35
Location: Remote
Role Purpose :
Working within the Regulatory Assurance function, lead a small team of 2nd Line Customer Outcomes testers, providing independent assurance over end to end customer outcomes across the Motor Finance Commissions programme through SSS and targeted risk-based testing. Supporting to embed the newly rolled-out 2nd Line QA framework and scorecard.
Key Responsibilities:
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Lead and oversee delivery of the 2nd Line QA testing plan, ensuring appropriate coverage of SSS and risk-based areas.
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Manage and coach the testing team, ensuring consistent application of the testing methodology and quality of judgements
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Review and assure testing outcomes, particularly complex, high-risk or contentious cases
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Identify and flag trends, systemic issues, customer detriment or emerging risks
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Identify and recommend to the Regulatory Assurance Lead where expanded testing or deep dives should take place
Experience / Skills;
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Strong Financial Service QA, compliance monitoring, outcomes testing or assurance experience.
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Previous experience leading QA/assurance teams and overseeing case-based testing.
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Strong judgement with the ability to identify systemic risk and potential customer detriment.
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Confident senior stakeholder management, challenge and escalation skills.