Quality Assurance Analyst

Core Education is a dynamic organization dedicated to transforming the business model of higher education through innovative programs and partnerships. We work collaboratively with colleges and universities to enhance learning experiences, promote student success, and drive positive outcomes.

We are creating calm, accountable execution. As our

, you will make quality

so releases ship on schedule—without surprises. You will codify

and

, automate checks across web experiences, campaigns, routing, and data, and run clear

release gates with

readiness.

• Author the enterprise QA playbook (checklists, severity model, exit criteria) across our portfolio and experience layers.

• Translate play definitions into testable acceptance criteria with owners andService Level Agreements (SLAs).

• Implement automated checks for websites andLanding Pages (LPs)(rendering, tags, accessibility, forms,Urchin Tracking Module (UTM)parameters), campaigns (naming, links, consent), andCustomer Relationship Management (CRM)routing rules and contact center cadence.

• Monitor data freshness and coverage; integrate QA signals into our internal release and quality dashboard (“The Leveler”) with alerts to owners.

• Operate release gates—no change ships without an Experiment ID, QA Checklist pass, and a documented rollback plan.

• Chair cutover windows; coordinate with the Integrators Guild; capture decision logs and incident timelines.

• Triage defects and leadRoot Cause Analysis (RCA); maintain dashboards for escape rate and blocker aging; partner withBusiness Intelligence (BI)on quality trends.

• Produce job aids, quick start videos, and office hours.

• Maintain evidence aligned toSystem and Organization Controls 2 (SOC 2)andInternational Organization for Standardization (ISO) 27001expectations.

• Experience:5–8+ years in QA/QA Operations (QAOps) or release/quality roles spanning web, marketing technology (MarTech)/Customer Relationship Management (CRM), data pipelines, and integrations (Software as a Service (SaaS) plus custom).

• Handson capabilities:

• Web/LP QA:form handling, instrumentation viaGoogle Tag Manager (GTM)andGoogle Analytics 4 (GA4)or equivalent, accessibility (often written “a11y”), performance, link/UTM validation (automated where possible).

• MarTech/CRM QA:journey rules, lead routing, deduplication, scoring, contact cadence.

• Data QA:freshness/completeness checks, schema contracts, rowlevel tests.

• Application Programming Interface (API) / integration QA:request/response validation, failure modes, retries.

• Ways of working:strong Jira/Confluence hygiene; crisp incident communications; change management mindset; ability to translate business outcomes into pragmatic tests and guardrails.

• Browser/device automation (for example, Playwright or Cypress); Postman;Structured Query Language (SQL)/Pythonfor lightweight data checks;Microsoft Power BIfamiliarity; contact center (telephony) QA; Slate or HubSpot; accessibility testing tools.