Sr. Program Manager, CX QA Programs

We are seeking a highly skilled and experienced Senior Program Manager to join our team at Coinbase. As a Senior Program Manager, you will play a critical role in ensuring the highest level of customer service quality assurance across our organization. You will be responsible for developing and implementing strategies, processes, and tools to monitor and improve the quality of our customer service interactions. You’ll work to make sure that the delivery of quality metrics is timely and reliable, while working closely with business stakeholders across the organization to provide insights and improve performance.