Quality Assurance Team Leader

The Customer Support QA Team Lead is responsible for overseeing the daily operations of the Quality Assurance team, ensuring that all processes and activities align with the highest standards of quality. This role involves managing the performance and development of auditors, conducting team audits, leading defect hunt initiatives, and enhancing alignment between the audit team and other stakeholders. The QA Team Lead will also play a key role in weekly business reviews (WBR) to report on relevant KPIs..