Summary:
This position is responsible for supporting the various aspects of process and transaction quality, regulatory and customer compliance within the Customer Support Services organization.
The role will work with various team process owners to develop and execute quality testing strategies and resolve any issues encountered during the quality audit process while also maintaining effective internal control environments.
This position will be expected to interact with a variety of key stakeholders within the Customer Support Services, Finance, and Compliance organizations including Corporate Audit personnel, business process owners, segment leadership and compliance partners.
Job Description:
Quality Assurance is responsible for developing and implementing compliant and cost-effective quality systems that assures products and services are reliable, safe and effective.
- Demonstrates knowledge of quality systems and approaches.
- Demonstrates an understanding of the relevant regulations, standards and operating procedures.
- Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.
- Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.
- Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.
- Works cross-functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.
- Applies concepts of the Operational Risk Management Framework discipline to identify and mitigate risks.
- Exposure to SAP/ECC & MDM/MDG would be a plus
- Awareness on SOX Controls
Qualifications
- Bachelors in related field, or equivalent work experience, preferred
- 2+ years experience in related field, preferred
What is expected of you and others at this level
- Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
- Works on projects of moderate scope and complexity
- Identifies possible solutions to a variety of technical problems and takes actions to resolve
- Applies judgment within defined parameters
- Receives general guidance may receive more detailed instruction on new projects.
- Work reviewed for sound reasoning and accuracy.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
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