Hiring Manager: Dave Royle
Career Grade: D
About the role
The Specialist, Test is a Subject Matter Expert in at least one test function, a technical or business domain. The purpose of the role is to improve the quality of testing being undertaken related to their specialism, by applying their knowledge of the specialism to the activities performed by the test organisation.
What you’ll be doing
Essential Skills / Experience
- Experience of IVR testing Voice and Non-voice
- Experience of Chatbot testing
- Experience of Genesys testing
- Experience in Contact Centre testing
- Experience in Telephonic Networks
- Experience Migration cutover testing
Desirable Skills / Experience
- Experience of testing large programmes
- Knowledge of Contact centre networks
- Knowledge of Agentic AI
- Knowledge Customer Relationship Management and Customer Success Management Application
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
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