Your Responsibilities:
- Testing & Bug Management
- Execute UAT to confirm that systems and tools meet requirements.
- Identify and report bugs to the Supervisor, REx &Â Systems Specialist in a structured and timely manner.
- Upload clear evidence (screenshots or recordings) of test results in Jira or Confluence
- Monitor bug status and follow up with IT teams to ensure resolution.
- Maintain and update test cases and documentation.
- Cross-Functional Collaboration
- Collaborate with Customer Service Specialists to gather feedback and replicate system issues.
- Participate in UAT meetings as a customer advocate (Voice of the Customer)
- Communicate clearly with internal stakeholders to support smooth testing cycles.
- Proactively suggest improvements based on test findings or recurring issues observed during UAT.
- Customer Experience Support
- Engage with consumersâespecially during onboarding and quieter hoursâto understand pain points, system behaviors, and how our systems integrate and interact across the user journey.
- Review self-service resources and ensure missing Help Center content is identified and added where needed.
- Support ongoing improvements to the REx knowledge base
Your Qualifications:
- Successfully completed apprenticeship or equivalent experience.
- 1-year experience in customer service, e-commerce, or IT environment is a plus - also if gained through part-time work or alongside your studies.
- Strong attention to detail and a willingness to learn testing best practices.
- Ability to work independently and in a team environment.
- Clear communicator who is comfortable sharing feedback and observations
- Passion for delivering great user experiences.
- Proficiency in English
- Interest in QA/testing, and/or familiarity with tools like Jira or Confluence
- Basic understanding of UAT or testing methodologies