Service Delivery Quality Assurance - Quality Control Specialist

Service Delivery Quality Assurance (QA) & Quality Control (QC) Specialist

Passionate aboutnetwork infrastructure? Your next rolewill ensure the networks we manage will exceed theexpectationsof our clients.We’reon the lookout for aknowledgeableandcustomer-orientated .We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.

Weare One Teamand challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

We are seeking a skilled to join our Higher Education division. conduct quality checks, audits, and spottrainings, leveraging ServiceNow and Excel for detailed reporting and analysis. This role ensureshigh standardsthrough continuous education and collaboration with technical trainers.

Spot Training :

• Conduct on-the-spot training sessions to address immediate quality issues and skill gaps.
• Develop and deliver training materials tailored to specific needs identified during quality assessments.
• Monitor and evaluate the effectiveness of spot training sessions, providing feedback and recommendations for improvement

Conduct on-the-spot training sessions to address immediate quality issues and skill gaps.

Develop and deliver training materials tailored to specific needs identified during quality assessments.

Monitor and evaluate the effectiveness of spot training sessions, providing feedback and recommendations for improvement

Collaboration with Technical Training Team :

• Work closely with the technical training team to ensure consistency and alignment in training content and delivery.
• Participate in the development of comprehensive training programs that integrate quality assurance principles.
• Share insights and feedback from QA/QC assessments to help refine and enhance technical training modules.

Work closely with the technical training team to ensure consistency and alignment in training content and delivery.

Participate in the development of comprehensive training programs that integrate quality assurance principles.

Share insights and feedback from QA/QC assessments to help refine and enhance technical training modules.

Quality Assurance :

• Perform regular quality checks and audits to identify areas for improvement.
• Document and report quality issues, providing detailed analysis and recommendations.
• Assist in the development and implementation of quality assurance policies and procedures.

Perform regular quality checks and audits to identify areas for improvement.

Document and report quality issues, providing detailed analysis and recommendations.

Assist in the development and implementation of quality assurance policies and procedures.

Reporting and Analysis:

• Utilize ServiceNow (or comparable ticketing systems) to track and report quality issues.
• Use Excel to analyze data and generate reports on quality performance.
• Provide detailed analysis and recommendations based on data from ServiceNow and Excel.

Utilize ServiceNow (or comparable ticketing systems) to track and report quality issues.

Use Excel to analyze data and generate reports on quality performance.

Provide detailed analysis and recommendations based on data from ServiceNow and Excel.

Continuous Improvement :

• Stay updated with industry best practices and emerging trends in quality assurance and training.
• Propose and implement innovative training methods and tools to improve overall quality performance.
• Foster a culture of continuous learning and improvement within the organization.

Stay updated with industry best practices and emerging trends in quality assurance and training.

Propose and implement innovative training methods and tools to improve overall quality performance.

Foster a culture of continuous learning and improvement within the organization.

Experience : Minimum of 3 years of experience in a QA/QC role, with a focus on training and development.

Skills :

• Excellent communication and presentation skills
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Proficiency in using training software and tools.

Excellent communication and presentation skills

Ability to work collaboratively with cross-functional teams.

Strong analytical and problem-solving skills.

Proficiency in using training software and tools.

Technical Knowledge/Skills:

• Technical Knowledge:Preferred background in networking and IT with Network+ or beginner CCNA knowledge. MSP experience a plus.
• Ticketing Systems:Experience with ServiceNow or other enterprise-level ticketing systemsfor creation of reports and analysis of data.
• Data Analysis:Proficiency in using Excel to analyze and present data effectively. Including pivot tables, data imports, data manipulation, and working with data of 50K+ rows.
• Presentation:Proficiency building clean and professional PowerPoints utilized during spot training sessions and Word documents utilized for documentation of SOPs, processes, and report presentations.
• Best Practices:Good understanding of ITIL framework, Operations processes and methodologies, and Service Delivery.

for creation of reports and analysis of data

Proficiency in using Excel to analyze and present data effectively. Including pivot tables, data imports, data manipulation, and working with data of 50K+ rows.

Presentation: Proficiency building clean and professional PowerPoints utilized during spot training sessions and Word documents utilized for documentation of SOPs, processes, and report presentations.

Best Practices: Good understanding of ITIL framework, Operations processes and methodologies, and Service Delivery.

Personal Attributes:

• Detail-Oriented: Keen attention to detail to identify and address quality issues effectively. With the ability to summarize large amounts of information into summarized deliverables for consumption by a larger audience.
• Proactive: Ability to anticipate training needs and take initiative in addressing them. Self-starter and forward-looking mindset.
• Adaptable: Flexibility to adjust training approaches, priorities, and tasks based on immediate needs and feedback.
• Team Player: Collaborative mindset to work seamlessly with the technical training team and other departments.

Detail-Oriented : Keen attention to detail to identify and address quality issues effectively. With the ability to summarize large amounts of information into summarized deliverables for consumption by a larger audience.

Proactive : Ability to anticipate training needs and take initiative in addressing them. Self-starter and forward-looking mindset.

Adaptable : Flexibility to adjust training approaches, priorities, and tasks based on immediate needs and feedback.

Team Player : Collaborative mindset to work seamlessly with the technical training team and other departments.

At Boldyn Networks,we’rereimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

We’relarge enough to deliver andmaintainlarge-scale operations, giving you the opportunity to work on exciting projects and expand your skills.You’llbe surroundedbytalented colleagues who thrive on solving problems, just like you. Together,you’llmake your mark on projects that matter and find new strengths along the way.

• Salary: $65,000-$75,000

Salary: $65,000-$75,000

• Thousands ofLinkedIn Learning courses

Thousands ofLinkedIn Learning courses

• Flexible working opportunities

Flexible working opportunities

• Competitive benefit packages

Competitive benefit packages

• Maternity and Paternity leave

Maternity and Paternity leave

• Peer recognition program

Peer recognition program

• Career development programs

Career development programs

​

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.

Diversityrecognizesthe ways we differ. Our backgrounds, perspectives and experiencesarewhatmakeus unique. Andit’simportant to us,toour future. To build a workforcethat’srepresentative of the societies we serve. So that we can listen,learn,and understand how to solve our customers’ problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.